Is Email Dead?
Over the past two years, the rapid adoption of social networks such as Facebook, LinkedIn and MySpace has transformed the way many consumers interact on the Web. Some customer segments, especially younger ones, now spend an increasingly large percentage of their online time on these sites and primarily use them to communicate with their peers. These same consumers, according to a recent report from JupiterResearch, are apparently spending less time in their e-mail inbox and may be paying less attention to the messages they receive there. This shift is causing some to question, perhaps prematurely, the future of e-mail as the dominant social networking tool…
Nearly one-quarter of e-mail users reported using social networking sites in this way. Fifty-three percent of respondents age 18 to 24 reported doing so, and 42% of those 25 to 34 also reported using social sites instead of e-mail for personal communications. The reason for doing so was consistent across segments: Too much irrelevant messaging in the e-mail inbox.