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You are here: Home / Using Technology Wisely / Saying Thank You in a Social World

Saying Thank You in a Social World

November 15, 2009 By eJP

A donor, one big or small, makes a gift to your organization. Your backend office generates and (e)mails a thank you letter and/or reciept. If the gift size says “major donor”, you might even call to say thank you.

But is that enough? Are you missing out on opportunities to show your appreciation in a more public way, especially one that would encourage *other people* to make a gift?

It’s easy to tweet a “thanks to all of our donors” message or rely on Facebook Causes to display a list of donors. But have you named specific donors in a Wall status update that would be displayed outside of the Cause or tracked down a donor’s Twitter account and acknowledged them in a tweet?

There’s a reason why Facebook and Twitter display the number of friends, fans, and followers you have. And a reason why #followfriday is popular. And why Digg, Twitter and now Facebook can display the number of times a page has been shared. People are, well, a little bit vain. That’s not to say all of social media is a popularity contest, but don’t ignore the opportunities to call out a donor by posting a more personalized thank that would show up on their Facebook news feed or list of tweets mentioning their @username. Your public appreciation could bring you closer to a repeat gift or a viral appeal and hopefully your next donation.

courtesy onPhilanthropy

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Filed Under: Using Technology Wisely Tagged With: Best Practice, donor conservation, social media

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  1. Have Non-Profits Forgotten to Say “Thank You”? | eJewish Philanthropy: The Jewish Philanthropy Blog says:
    November 23, 2009 at 7:48 am

    […] last Friday’s posting, “Saying Thank You in the Social World”, we felt compelled to elaborate on the importance of this subject and how non-profits should be […]

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