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  1. Naava Frank says

    This is such an important topic, thank you. I think it is one of the hardest things to do in the workplace and yet it is transforms the workplace in a positive way when it happens and a negative way when it does not happen and resentment builds up. Thank you. It would be helpful for professionals to have opportunities to role play this kind of conversation and of course for the leadership to create a culture of safety where problems and mistakes are allowed to be spoken of.