Four Lessons for Maturing Your Social Media Practice: Evidence from the Jewish Day School Social Media Academy
by Lisa Colton
Over the past nine months, 20 day schools from around the country have been immersed in an intensive Academy to catapult their social media work – and strategic goals of their schools – forward. The Academy combines training, coaching, project-based learning and peer networks to help schools develop a social media strategy, put it into action, and measure their results.
The three projects throughout the year – a social media experiment, social fundraising project (with matching funds from The AVI CHAI Foundation) and the drafting of a social media policy are intended to help schools work in purposeful and reflective ways, and then to see real results, beyond just likes and follows.
The following 4 lessons emerged from the participating schools as important themes in advancing their work, and we offer them in the hopes they help you as well. Links go to blog posts by each school with further detail about their Academy experience.
1. Content Content Content. Knowing your goals, and the interest of your target audiences is critical for developing a content strategy. Schools that previously talked all about themselves experimented with different types of content to see what resonated, with home, and how.
Shulamith School for Girls and The Westchester Day School focused on re-engaging alumni. Posting photos of classes from the 1970’s got many people reminiscing. People tagged their friends which brought more alumni to the page. Some photos had dozens of comments and several shares, leveraging networks and re-energizing and reconnecting the alumni community.
Solomon Schechter School of Queens realized that people organized, intentional and reflective was the key to their success. By creating a content calendar they were able to plan thoughtful and relevant content, and then measure the cause and effect of various approaches. This practice built momentum on their Facebook Page which they were able to leverage throughout the Academy.
Some schools found great value in decentralizing content creation. Harkham Hillel Hebrew Academy now has several faculty members tweeting, sharing student adventures inside the school walls and around the world. Carmel Academy realized their teachers were a great source of content, and the faculty was eager to provide stories and photograph events.
2. It’s About People, Not Technology. While the myriad of tools and their (seemingly rapidly evolving) functionality can seem dizzying at first, schools learned that social media is really human. It’s about connections, relationships, emotions and listening more than talking.
At the Robert M Beren Hebrew Academy, they learned this lesson through their social fundraising project. They recognized the social part of social fundraising, and instead of just using a “social” platform to take online donations, they set up a system of ambassadors to help amplify their campaign, and reinforce that it’s about supporting the community, not just an institution. “Our school transformed into a community of PR ambassadors and fundraisers within a matter of hours,” they reported.
Many schools learned through trial and error that people love content that they identify with, not only information that they find interesting. When they identify with it, they comment, and even better, share with their own networks. At the Lander Grinspoon Academy, they found that “people want to share posts that say something about themselves: their children are highlighted; their values are reflected; they have a reason to be proud of the school and community.”
3. Demonstrate, Don’t Pontificate. Often our instincts are to market market market our schools. But demonstrating the real and authentic manifestation of the things you do well speaks volumes more.
At the Milwaukee Jewish Day School, they featured current students and alumni in their social fundraising campaign. The stories conveyed the mission, vision, culture and impact of their school and emotionally touched the viewers. Their ‘fan fundraisers’ had powerful human interest stories to tell to their own networks, which brought in many new donors from outside their usual community of donors.
At the Stanford Eisenberg Knoxville Jewish Day School, prospective families (even those who had decided not to enroll, but were still fans of the Facebook Page) felt the benefits of the school. Several schools reported an increase in total applications this year (without intentionally shifting any other recruitment efforts) and a few new families who enrolled specifically because of what they were seeing on Facebook.
4. Build a Culture. Not a Billboard. Online spaces are like any other. They have a culture, values, and social norms. As the host of your spaces, it’s your responsibility to help set the tone. Sometimes doing so can catalyze more conversation once people have some cues about tone, length, humor, etc.
The Beth Tfiloh Dahan Community School realized that many of their parents weren’t on Facebook, for a variety of reasons. One of their challenges was to show parents that Facebook can have real value for their lives, and is in fact “kosher”. They recruited ambassadors and offered articles and training for parents who were just learning, all of which not only helped their social media efforts, but was an educational and relationship building experience in and of itself.
At the Lander Grinspoon Academy they set a goal of increasing the likes on their page and making it more participatory, communal space. At a major Hanukkah, instead of the typical announcement asking everyone to silence their cell phones, they began the assembly by asking everyone to get their cell phones out and like them on Facebook, and invited them to take and share photos of the evening. It increased their likes by 40% in one day, and they soon had many comments on and shares of their content.
The 20 participating schools have progressed in leaps and bounds this year, and they have worked hard for it. They attended webinars, pursued projects, met with their coaches, shared their progress and learning, and integrated their work into their school culture and operations.
You can do it too. The next cohort of the Jewish Day School Social Media Academy is now in formation. Applications are being reviewed on a rolling basis now through the end of July. Learn more at darimonline.org/jdsacademy201314.
Lisa Colton is Chief Learning Officer at See3 Communications and an Academy Tour Guide.
cross-posted at Avi Chai.org